Deliveroo Privacy Policy

Deliveroo LLC, and its parent company, Roofoods Ltd (together "we", "our", "us" or "Deliveroo") are committed to protecting the privacy of all users of our website and mobile applications (together, the "Sites"). Please read this privacy policy that explains how we use and protect your personal information. We are each independent "data controllers" of the information we process, unless otherwise stated.

1. Contact Us

If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting our general customer services team at: [email protected]

2. How we collect your information

We collect your information when you interact with us or use our services, such as:

3. Information we collect about you

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the types of information we will collect about you.

4. Use Of Your Information

We will only process your information if there is a reason for doing so, and if that reason is permitted by law.

5. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

6. Marketing

Where permitted to do so by law, we will use your information to let you know about our other products and services, or Deliveroo initiatives that may be of interest to you and we may contact you to do so by email, post, phone, or push notification or in-app message. We use online advertising to keep you aware of what we’re up to and to help you see and find our products.

7. Automated Decisions

We undertake fraud checks on all customers which is necessary for us to: 

  • perform our contracted services to customers; 
  • ensure that our services (and those of all our partners) provided are duly paid for;
  • ensure that customers themselves are protected from fraudulent transactions being made on their payment cards.

8. Retention Of Your Information

We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you

9. Sharing Your Information

 We may share your information with others to help us run and improve our services, develop our business and meet our legal obligations. We may share your information with: 

10. Security

We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. 

11. Your Rights

Under certain circumstances, you have rights under data protection law in relation to the information we hold about you. These include:

12. Changes To Our Privacy Policy

We update this privacy policy from time to time, so remember to check back in every so often, in case anything has changed and, where appropriate, we may notify you of the changes, for example by email or push notification.

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