Deliveroo launched in Qatar in October 2022 and has partnered with some of Qatar’s best-loved restaurants to bring great food straight to people’s front doors.
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Our mission is to build the definitive online food company. We want to be the platform that people turn to whenever they think about food.
Deliveroo operates a hyperlocal three-sided online marketplace, connecting consumers, riders and restaurant partners to fulfil a mission critical, emotional purchase in minutes. By offering fast and reliable delivery which consumers can track online, Deliveroo has grown rapidly. Deliveroo now operates in nearly 800 towns and cities across 12 markets, including Australia, Belgium, France, Hong Kong, Italy, Ireland, Netherlands, Singapore, United Arab Emirates, Qatar, Kuwait and the United Kingdom. Deliveroo works with over 180,000 best-loved restaurants and takeaways, as well as 180,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with over 3,000 employees in offices around the globe.
We are proud that our growth benefits others. Restaurants who partner with Deliveroo see their revenues increase, creating thousands of jobs in the restaurant sector.
Deliveroo is a British tech success story. When Will Shu, Deliveroo’s founder and CEO, moved to London, he was surprised to find that it was nearly impossible to get great quality food delivered. He made it his personal mission to bring the best local restaurants direct to customers’ doors. The business was launched in 2013 with Will as our very first rider.
You can order either on the website or by using the Deliveroo app, available on iOS and Android. Simply add your address to find all the great restaurants delivering in your area, choose your food and place your order.
Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it's all ready to go, a rider will pick it up and bring it to you.
If you want to be super-organised, you can also order up to 24 hours in advance with a scheduled delivery.
We personally curate a high-quality and diverse selection of restaurants in your area. This can range from your favourite local restaurant across the street, or cuisines from across the globe.
We deliver every day from morning until late at night, and different restaurant partners will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.
Once you’ve placed your order, it’s sent directly to the restaurant for them to prepare and package. Once it’s ready, a rider will pick up your order and bring it to your delivery address.
We do. You can make your choice of card, cash, Apple Pay and Google Pay payment on the ‘checkout’ page when you are ready to place your order.
Whether you tip or not is completely up to you. Customers are able to tip riders from a selection of predetermined amounts on the basket page before checkout. Riders receive 100% of all tips.
If you have a voucher code, you can redeem this in the app or on the website.
If you’re using the app, go to your account and add the code into the ‘Add Voucher Code’ field. On the website, click ‘Add Promo Code’ on the checkout page.
We encourage restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly.
Yes! You can schedule orders for up to one day in advance from selected restaurant partners
Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible.
If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us on [email protected] and we’ll pass on your feedback to the restaurant.
When you place an order on Deliveroo, you may be asked for feedback about your experience. We may then share this feedback with our users, including on menu pages. Deliveroo does not verify customer feedback and accepts no responsibility for it or its accuracy. As set out in our terms of service, customers are responsible for ensuring that any product that they order from a partner on Deliveroo is suitable for them.
We have a dedicated team that looks after your entire Deliveroo experience, from the moment you place an order right through to it arriving with you.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Deliveroo app to speak to our customer service team and report any issues.
You can also contact us at [email protected].
Deliveroo has an on-time service guarantee when things don’t go entirely to plan. You’ll receive an email with 30 QAR in Deliveroo credits within 24-48 hours of your order being late. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Deliveroo app.
Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone or push notification on the Deliveroo app. Please check your phone during the delivery time for any updates.
If we can’t contact you and are unable to deliver the order, your rider will wait for up to 5 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
Our customer care team is on hand to support our customers with any outstanding queries or complaints.
We have dedicated teams in place to support our customers, riders and restaurant partners during this worrying time. Please send us an email to [email protected] or you can send a message in-app.
The delivery fee is charged as a flat fee per order for orders delivered by Deliveroo. Some restaurants use their own delivery drivers. In that case, the restaurant sets its own delivery fee.
If you are eligible for a credit it will automatically be added to your account and you can combine it with other credits or redeem it on your next order or the future order of your choice.
If you wish to redeem the credit to pay for all or part of an order you can tick the credit box on the order summary page before confirming your order.
If you decide to redeem your credit to pay for your order all available credit will be used up to the value of your order.
If the amount of your order is less than the available credit balance, the difference will still be available in your account (for example, if you have a credit balance of QAR 80 and you wish to pay for your order of QAR 60 with your available credits, you will have QAR 20 left in your account).
Each credit obtained must be redeemed within 3 months of its issue date.
You can check the expiry date of each credit in the ‘Vouchers and Credits’ tab in your Account.
You will not be able to obtain credit or redeem credit to purchase restricted products.
No. There is no limit to the amount of credit you can accumulate, but you must redeem each credit within 3 months of the issue date.
You can check the expiry date of each credit in the ‘Vouchers and Credits’ tab in your Account.
Yes, you must redeemed your credit within 3 months of its issue date. You can check the expiry date of each credit in the ‘Vouchers and credits’ tab in your ‘Account’.
Sorry, this offer is only valid for new users of Deliveroo. And don't keep making accounts, we'll know! To find out more, please go to our T&C's.
You need to have ordered a certain number of times to get your invite link. Once you’ve ordered several times, we’ll email you your link so you can share it with your friends, family, colleagues, anyone and everyone. You can also find the invite link by navigating to ‘my account’ on the website and app.
If you have specific allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly.
We are rapidly expanding and will hopefully be working with restaurants near you soon! Vote for your area on the website and app so that we know about your interest in ordering through Deliveroo and we’ll let you know when we arrive in your area.
There is! It’s available free on the Apple App Store and Google Play.
At Deliveroo we want our customers, riders and restaurant partners to have the best possible food delivery experience. At the same time, we want to ensure that the communities we work with are safe. These guidelines are designed to help ensure that everyone who uses the Deliveroo platform has a safe and positive experience.
Be respectful: Our riders are at the heart of our business, collecting food from our restaurant partners and delivering it to your door. We ask that you treat riders with respect and report any behaviour that you find unprofessional to us directly by contacting Customer Support, so we can take appropriate action. We want everyone who uses Deliveroo to have a great experience, and being respectful to one another is key.
Be prompt: When you receive a notification that your rider is on their way to you, please ensure that you are ready to collect your food at the time indicated in the app. This is so that our riders do not have to spend time waiting around for customers to come and collect their food when they could be working. Additionally, we ask that you use ‘Delivery notes’ at checkout to indicate where you would like your food to be delivered to, so that your rider does not have to search for your location.
Fraud: Fraudulent activity undermines the trust that we have built with our community. Committing fraud is a criminal offence. We have a number of measures in place to monitor fraudulent activity from customers, as well as riders and restaurant partners. If an account is found or suspected to be engaging in fraudulent activity, we will take action which may result in:
How we investigate potential infringement:
If we are made aware of a customer who is acting in breach of these guidelines, we will investigate the report before taking any action on the account. These investigations are always led by someone on our team, and customers will always be notified if we decide to take any action. We have shared similar guidelines with restaurants, which you can read about here.
Some partners may offer products by weight.
For products priced by weight by Partners, the price shown in your basket is an estimate. The amount you will be charged may vary depending on the actual weight picked by the Partner for your Order. Once your Order has been accepted and picked by the Partner, the Partner will then tell Deliveroo the actual weight picked for your Order.
If the actual weight picked by the Partner for your Order is more than you ordered, you will only be charged the estimated price of the weight you ordered, as shown to you at checkout, nothing more.
If the actual weight picked by the Partner for your Order is less than you ordered, we will refund you the difference between the estimate shown to you at checkout and the value of the actual weight delivered to you. The refund will be applied using the same method of payment used to place your Order.
We have a dedicated team that responds to requests for information from public authorities.
Whether you’re the police or other law enforcement, labour, tax, social security, environmental, competition, food safety or health & safety authority, please see here for further information on how to submit your request.
Not a public authority?