Deliveroo LLC and its parent company, Roofoods Ltd (together "we", "our", "us" or "Deliveroo") are committed to protecting the privacy of all users of our website www.deliveroo.com.qa, mobile applications and social media accounts (together, the "Sites"). Please read this privacy policy that explains how we use and protect your personal information, which is any information about you or that can be used to identify you.
1. Contact details
If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting us using our contact form available here.
2. Information we collect about you
As part of our commitment to the privacy of our customers, and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect about you.
Information we get from you
When you visit or place an order through our Sites, including through any websites or mobile app of our restaurant, grocer or retail partners (“Partners”) with whom we work to provide our services, we will collect your information in the following ways:
When you create an account with us or change your account settings, we collect your name and contact details, phone number, email address and delivery address. If you purchase age restricted items, we collect your date of birth so that we can verify your age.
When you use our Sites to place an order, we collect information including items purchased, your location (longitude and latitude), any order notes you may provide to help with the delivery and loyalty scheme details or vouchers (where applicable). Our payment providers also collect payment information, including your debit or credit card number to enable payment.
When you participate or enter into competitions, prize draws, or promotions run by us for our own benefit or on behalf of our partners we collect information to register you.
When you participate in market research and surveys, leave messages or comments on our Sites, or give your feedback on Deliveroo, we collect your responses and reviews, including your order ratings.
When you contact us (for example, through our Customer Care) or a rider (using the in-app function) about the order you placed, we collect the information you share during the conversation. If you contact us by phone, we may record the call and take notes, including for training and service improvement purposes. If you contact us about a problem with your order, we may ask you for a photograph of your order or receipt showing the problem (if it is something that can be seen by inspecting the items). We may also collect health information about you only where you volunteer and agree to this, for example if you report an allergic reaction after consuming an order.
When you interact with us or contact us, including on our social media accounts with a comment or question, to receive marketing material, or any other information about Deliveroo initiatives, we collect your contact preferences and any information you share with us.
Other information about you
We also collect your information from third parties, such as fraud detection providers, online advertising platforms and data brokers, from the person completing the order if you are the recipient of a gift and from your employer, when they sign up to Deliveroo for Work.
We collect information from your use of our Site, such as to understand your preferences, demographic information and how you use our Sites and services.
We collect information from the device you use to access our Sites, such as the IP address you are using and other unique identifiers associated with your device and, if you use your mobile device, we automatically collect information such as your mobile carrier, location and how you interact with other retail technology (for example, QR Codes and/or mobile vouchers), unless you have elected to remain anonymous through your mobile settings.
Mandatory information
If you fail to provide your information, you may not be able to use our Sites and services and we may have to cancel our contract with you, which we will notify you of in advance.
3. Use of your information
We use your information in a variety of ways, as described below, and only if we have a valid reason to do so.
4. Deliveroo for Work
We use your information to understand whether you may be interested in hearing about our Deliveroo for Work service and, if your employer signs up for Deliveroo for Work, to make this service available to you.
5. Cookies
We use cookies and similar technologies, including from our partners, to collect your information to analyse traffic, help tailor and improve our content and services on our Sites, like showing you great restaurants and shops we think you would like, serve relevant ads and measure their effectiveness on other apps and websites, including social media. You can choose to delete existing cookies or turn them off at any time in your website browser, but please note that by disabling all cookies our Sites may not work properly.
6. Disclosure of your information
We disclose or transfer your information only where necessary for the purposes set out in the “Use of your information” section above. In particular, we share your information with:
7. Security and data retention
We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your information to those riders, third party providers and Deliveroo employees who have a business need-to-know.
8. Your rights
You have certain rights over the information we hold about you. These rights can help you control the way we use your information.
9. Changes to our privacy policy
We may update this policy from time to time, so remember to check back in every so often, in case anything has changed. Where appropriate, we may notify you, for example by email or push notifications.
Deliveroo LLC, Regus AL Jaidah Business Centre, Building No.18 Piazza Level, QQ05A, Street No. 231, Qanat Quartier The Pearl, Zone No. 66